Please find below a list of common questions. If you can’t find the answer to your questions here, feel free to call 979.739.1706 or contact us.
Please note that you may be checking your meter on a different date than used for billing purposes, which could result in differences of water usage. However, if you note that your usage has increased within the last month or two, there may be a leak that has gone undetected. In an effort to improve water conservation and assist customers, HDU Services, LLC has installed new meters throughout some subdivisions. These meters allow HDU Services, LLC to help the customer in detecting a possible leak and provide reliable data collection. If you feel you might have a leak, please contact us so that we may assist in solving the problem.
First, please check the area located around your meter for possible leaks. Then, please contact us via phone to report the pressure issue so we may send personnel to your location.
Several issues could affect the water quality. HDU Services, LLC is continually replacing and improving previous water system lines in an effort to improve water quality. Recent repairs to the water system could cause milky looking water. Water systems are required by the Public Utility Commission of Texas to maintain minimum chlorine levels of 0.2mg/L. Our systems are tested daily to ensure water safety. In the event a safety notice is required, you will find it posted under the NEWS section. Please stay informed with the latest news from HDU Services, LLC.
We may have received your payment after the due date or not at all. In an effort to improve customer service, we have added a feature to submit your payment electronically. Please note there is a fee depending on the amount of your bill to submit payments electronically. If at any time you are unsure of the balance on your account, please contact us.